Top Interview Questions for Non-Voice Process Role at Wipro: A Complete Guide
If you’re preparing for a Non-Voice Process interview at Wipro, it’s crucial to understand the types of questions you might face. This blog will guide you through the possible interview questions, helping you prepare effectively. Whether you’re a fresher or have prior experience, these questions will help you excel in your interview.
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1. Personal & HR Questions
These questions help the interviewer assess your personality, goals, and fit for the company.
- Tell me about yourself.
- Why do you want to join Wipro?
- What do you know about Wipro?
- Why are you interested in a Non-Voice Process role?
- Where do you see yourself in five years?
- What are your strengths and weaknesses?
- Are you comfortable working in shifts?
- How do you handle work pressure?
- What do you expect from this job?
- Do you have any experience in a BPO or back-office process?
Pro Tip:
Be honest and confident in your answers. At Wonder Coaching, Durgapur, we help students build self-confidence for HR interviews.
2. Communication & Customer Handling Questions
Since a Non-Voice Process involves handling customers through email or chat, these questions test your problem-solving and communication skills.
- How would you handle an angry customer via email/chat?
- How would you respond to a customer who is not satisfied with the service?
- Can you give an example of how you resolved a conflict in your previous role?
- How do you ensure accuracy while handling customer queries?
- How do you prioritize multiple tasks?
Pro Tip:
Practice writing professional emails and chat responses. At Wonder Coaching, the best spoken English class in Durgapur, we focus on real-time chat and email training.
3. Typing & Analytical Skills
Non-Voice Process jobs require good typing speed and analytical skills.
- How fast can you type? (They may ask for a typing test.)
- How do you ensure minimal errors while entering data?
- Can you describe a time when you had to analyze information to solve a problem?
Pro Tip:
Improve your typing speed using online tools and practice regularly.
4. Scenario-Based Questions
These questions assess your ability to handle real-world job situations.
- If a customer requests a refund but does not meet the company policy, how would you handle it?
- If you receive an email from a customer with unclear details, how would you respond?
- A customer is repeatedly asking the same question despite you giving the correct response. How would you handle it?
Pro Tip:
Think logically and always prioritize customer satisfaction while following company policies.
5. Basic Technical & Software Knowledge
Basic computer skills are essential for a Non-Voice Process role.
- What do you know about MS Excel and how do you use it in data entry?
- Are you familiar with CRM tools? If yes, which ones?
- How would you troubleshoot an issue in an online ticketing system?
Pro Tip:
Learn the basics of MS Excel, CRM tools, and data entry before your interview.
6. Behavioral & Teamwork Questions
These questions test your ability to work in a team and handle feedback.
- How do you handle repetitive tasks?
- Have you worked in a team before? How do you contribute to teamwork?
- If your team member is making repeated mistakes, how would you handle it?
- How do you handle feedback and criticism?
Pro Tip:
Showcase your ability to work well in a team and accept feedback positively.
7. Final Questions
Interviewers often ask these questions at the end.
- Why should we hire you?
- Do you have any questions for us?
Pro Tip:
Always ask at least one question to show your interest in the company and role.
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